1. Take a 90-day Challenge
Commit 30 to 60 minutes everyday for a period of 90 days towards working upon your English Communication Skills. Take the Challenge!!
2. Start Listening
Start listening to the language. Listen to pieces like conversations, interviews (YouTube) and songs. Avoid lis…
STEP 1. Imagine sitting in a movie theater, the lights dim, and then the movie starts. It is a movie of you doing perfectly whatever it is that you want to do better. See as much detail as you can create, including your clothing, the expression on your face, small body movements, the environment and…
Case Study
There was a village named Faiyum in Egypt. There lived Allarakha, who had a piece of land for farming. He was a happy-go-lucky person who would carry on his work and praise the almighty.
He wished he had more time for prayers so he appointed two men for his fields, Zahir and Abdul. …
There are 12 blocks to listening: you will find your favorite among them. This is NOT a good or bad thing. Blocks simply get in the way of effective listening.
1. COMPARING mine is better, worse, the same as yours. If they did it my way . . ! Boy if they think that is tough, let me tell you how t…
Training is the systematic process of developing the knowledge, skills and attitude of participants for enhanced performance.
She had been shopping with her Mom in Wal-Mart.
She must have been six years old, this beautiful brown-haired, freckle-faced image of innocence. It was pouring outside.
The kind of rain that gushes over the tops of rain gutters, so much in a hurry to hit the Earth it had no time to flow down the…
I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores. Among the topics we address in our seminars is the retention of quality employees - a real challenge to managers when you consider the pay scale in the service industry. During these dis…
Performance Appraisal on a Post-it
Yes! It is true… You can get your appraisal done on a post-it.
I am going to share an appraisal experience when I was working as a Lead Trainer: Voice and Accent and Soft Skills with a BPO named Equinox. It has become Oracle BPO now.
I had a great supe…
The following story reminds me of my favorite teacher Sodhi Madam. She has been a beacon of light in my life. When I changed my school in the 9th grade and was troubled by some students, she gave me hope and courage. Not only she taught us the subject, she taught us the values of discipline and hard…
1. Accept the situation: Office politics is inevitable…Accept the situation and stop cribbing about it. The more you operate from the victim’s position, the more you will suffer.
2. Be Aware: Do not get so immersed in your work that you do not know what is happening around you. Get to know wh…
Yes, Pearl Goleman…that’s the alias I suggested her.
It was my first job as a corporate trainer in a BPO. I was in a graveyard shift which used to begin at 12.30 am. In my first batch I met Poonam Dhaliwal. She joined the company as a Call Center Executive, like the rest of the executives but s…
Relationships are crucial to our personal and professional success. Here are few points to reflect on certain essential aspects of relationships.
1. Take Responsibility
It is easy to blame situations and people for bad relationships. Take responsibility of your relationships. You can not change …
Stories are a wonderful way to make a training session warmer. I like stories that touch hearts and have learning points too. Recently, I conducted a workshop on ‘Supervision with Respect’ and I used a story to depict how we can make a difference in someone’s life.
A Lesson from My Father
We…
A Role Play that can be used while practicing Assertiveness Skills.
Brief for Rajesh:
You are an investment banking manager – your job consists of investing for a large Multinational firm into the various financial service business. Your entire day comprises mostly of meeting various people and gu…
A beautiful poem by Virginia Satir that reassures the fact that we are fine the way we are and we can change too...
Ravi Gurnani has been working in ICSD Technologies since 2009. He was very happy with his job. The money was not that great but he had happiness and things were fine. He had time for his wife and kid and he could visit his parents in Delhi quiet frequently. In 2011, thirty percent of the staff was g…
Today Learners expect more information in less time and as trainers we want to disseminate the information with fun. Ice-breakers that have a fun element in them are a perfect way to do this.
Recently I delivered a session on Selling Skills for undergraduate students. I had been thinking of using a…
Life is a journey of events. There are few events that are so profound that you can never forget them.
I am sharing one such incident with you. It was almost a decade ago when I was travelling from Chennai to Delhi. I was studying Masters in Psychology and had gone to Chennai to write my exams.
In…
