Oasis of Learning

Co-Creating More Purpose and Joy

Blog posts : "General"


  • I possess an endless supply of creativity, energy and tolerance for any project that I assume
  • Everything I put my hand to prospers and succeeds
  • My work is deeply fulfilling
  • I am dynamic and full of energy and passionate about what I do
  • At work, my mind is focused and I have clarity an…

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In case you feel that you have more of negative thoughts, ask these questions from yourself in the following manner:

  1. What am I thinking?
  2. Are there any distortions in my thinking? (See the unhelpful thinking styles poster)
  3. What worst can happen?
  4. What is the likelihood of it happening?
  5. W…

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A Proactive Customer Service Story by Adrian Swinscoe

A little while ago, my Mum and Dad flew to New York to go visit my brother and family when they were based there.

When they were planning their trip, my Mum and Dad looked into booking ‘cheap’ flights (possibly something to do with being Scottish!). However, my brother and his wife recommended that…

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Do It Anyway

Some time back I conducted a session on Team Dynamics and used this poem while facilitating the session. Participants were supposed to reflect upon this poem and share instances from their work life when similar incidents happened. We did a ‘Forgiving Exercise’ after that. Some of the participants s…

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MemoriesForLife for HDFC Life

Pearl Goleman. Yes, Pearl Goleman…that’s the alias I suggested her.

It was my first job as a corporate trainer in a BPO. I was in a graveyard shift which used to begin at 12.30 am. In my first batch I met Poonam Dhaliwal. It was year 2004. She joined the company as a Call Center Executive, li…

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The Morning Power Questions


(Come up with 2 or 3 answers to all of these questions and feel fully associated. If you have difficulty discovering an answer simply add the word ‘could’.

Example: “What could be something I am most happy about in my life now?”

  1.   What am I most happy in my life now?


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Nine Commandments for a Great Career ©

1. Know your Work: Understand your role and responsibilities clearly and be sure of what is expected out of you and your role.

2. Know your Boss: Genuinely make an effort to know your boss as rapport is the key to a great relationship.

3. Never say No to your Boss: Learn how to say yes in all …

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I Am Special Because

This is a blog for the Blogadda's weekly WOW Prompt which is: 'I Am Special Because':

I Am Special Because I am a Bi-polar winner. Bi-polar is a disorder in which a person experiences unusual highs and lows in his moods which affect his behavior. I got diagnosed with it when I was 21 years old an…

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10 Simple Ways to Enhance your Emotional Intelligence

1. Get in touch with your emotions

Learn to recognize and describe your emotions accurately. By increasing your emotional vocabulary and using it to describe your full range of feelings, you can figure out how to pay more attention to your emotions. Find a quiet place and time to express your fee…

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What’s in the Name?

Have you ever heard a baby cry non-stop for two hours? Well, I have. Once I was attending a workshop and there was a mom with a ten day old baby. The baby was in an adjacent room but we could hear her cry. The baby kept on crying till the first tea break. I went up to the mom in the break and asked …

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Affirmation for a Fulfilling Life

I now experience the wonderful joys of life in all ways.

I set my mental poles at the highest positions.

I clearly see, deeply feel, lovingly welcome and completely accept now and forever into my life;

abundant financial prosperity, romantic bliss, complete health, spiritual connectedness, …

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10 Simple Ways to Improve Your Spoken English

1. Take a 90-day Challenge

Commit 30 to 60 minutes everyday for a period of 90 days towards working upon your English Communication Skills. Take the Challenge!!

2. Start Listening

Start listening to the language. Listen to pieces like conversations, interviews (YouTube) and songs. Avoid lis…

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How To Visualise

STEP 1. Imagine sitting in a movie theater, the lights dim, and then the movie starts. It is a movie of you doing perfectly whatever it is that you want to do better. See as much detail as you can create, including your clothing, the expression on your face, small body movements, the environment and…

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Case Study for Creating Synergy Workshop

Case Study

There was a village named Faiyum in Egypt. There lived Allarakha, who had a piece of land for farming. He was a happy-go-lucky person who would carry on his work and praise the almighty.

He wished he had more time for prayers so he appointed two men for his fields, Zahir and Abdul. …

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There are 12 blocks to listening: you will find your favorite among them. This is NOT a good or bad thing. Blocks simply get in the way of effective listening.

1. COMPARING mine is better, worse, the same as yours. If they did it my way . . ! Boy if they think that is tough, let me tell you how t…

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Ten Tips for Accent Reduction

  1. Observe the mouth movements of native speakers and try to imitate them. When you are watching T.V. look at the mouth movements of the speakers. Repeat what they are saying, imitating the intonation and rhythm of their speech.
  1. Until you learn the correct intonation and rhythm of English, s…

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Domains of Learning

Training is the systematic process of developing the knowledge, skills and attitude of participants for enhanced performance.

  • Knowledge            I know                 Cognitive Domain                         
  • Skills                    I ca…

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They Ran Through the Rain Believing...

She had been shopping with her Mom in Wal-Mart.

She must have been six years old, this beautiful brown-haired, freckle-faced image of innocence. It was pouring outside.

The kind of rain that gushes over the tops of rain gutters, so much in a hurry to hit the Earth it had no time to flow down the…

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Jessie's Glove by: Rick Phillips, Heart At Work

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores. Among the topics we address in our seminars is the retention of quality employees - a real challenge to managers when you consider the pay scale in the service industry. During these dis…

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Performance Appraisal on a Post-it

Performance Appraisal on a Post-it

Yes! It is true… You can get your appraisal done on a post-it.

 I am going to share an appraisal experience when I was working as a Lead Trainer: Voice and Accent and Soft Skills with a BPO named Equinox. It has become Oracle BPO now.

I had a great supe…

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20 blog posts